We can send your order anywhere within Canada by tracked Express package. For other countries please contact us. All our items are Warehouse packed for safe delivery. We ship all our products by Canada Post with Track & Trace unless otherwise directed. This usually takes between 1 to 5 working days depending on the delivery service in the destination area.
Our store software is integrated with Canada Post so the price you pay is the exact cost we pay (within Canada) .
We normally ship our products within 1 business days unless requested otherwise. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.
International shipping is provided at a fixed rate of $15 per shipment and the service is fulfilled by Canada Post Small Air Packet. International shipments can take between 10 to 30 days to arrive depending on the delivery service in the destination area.
Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.
If an order has been dispatched by Canada Post and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with within 3 days from date of dispatch of goods.
Email details of your claim to support @ curezone.ca
The following options will then be made available:
1. Replacement: If possible, a replacement will be sent, subject to availability.
2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price.
3. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased by direct credit, the debited account shall be credited).
Returns are not accepted due to a change of mind, so please choose carefully.
We accept most major credit cards. Payments are processed via secured credit card provider and funds are secured by Royal Bank of Canada. Your credit card statement will show Cure Zone Inc. We do not store your credit card information as such all repeat orders you will need to enter your payment information. To ensure customer security we will not accept credit card information over the phone.